Description de fonction

SUPPORT ANALYST L2 (H/F) - Nivelles

La société

MEDI-MARKET GROUP is a young and dynamic Belgian chain in pharmacy and para-pharmacy. Via about 50 physical stores up to 1.000m² (Medi Market and Pharmacy By Medi-Market), 6 beauty Institutes (L’Institut) and 2 webshops (https://pharmacy-medi-market.be and www.medi-market.be), we try to offer the broadest selection of healthcare products at the lowest prices. Our innovative concept guarantees our customers a personalised advice by experts and a wide range of healthcare products, natural medicines, dermo cosmetics, specialised nutrition, and baby care products. The group grows fast, follows an omnichannel strategy and has strong ambitions to grow even further. We also started our European expansion in Italy and France.

To ensure the continuous growth of the group and to strengthen the IT-Team at the Headquarters in Nivelles (Walloon Brabant), Medi-Market Group is looking for a :

Support Analyst L2 (H/F)

Fonction

Your responsibilities include multiple focus areas :

Daily support:

  • Troubleshooting and resolution of incidents and services requests raised by end users or escalated by the first line.
  • Participate in post go live support of our new business and technical applications so they become 100% stable
  • Become gradually knowledgeable about Medi-Market IT landscape after internal training

Work on improvement:

  • Detect problems that needs attention and make sure they do not happen again by implementing a definitive solution
  • Implement temporary solutions, document proactive and reactive actions in case a definitive solution is not possible
  • Liaise with product owner / IT supplier to initiate change request when required.

Develop small script to facilitate support or stabilize solution:

  • This is not the prime focus of the function but would be a bonus.

You will work in various contexts in a fast-growing retail organisation, going from Finance and HR over Supply Chain to point of sale. You are in direct contact with the business stakeholders. You also work on different tasks at the same time.

You are part of the small and flexible IT Team within Medi-Market Group.

You report directly to the Head of IT.

Profil

  • You have a Bachelor or Master degree or equivalent by experience.
  • Junior profiles are also eligible, a growth trajectory can be foreseen.
  • You are flexible and like variation in the work.
  • You can find your way in an IT environment without the need of being an expert in everything.
  • Experience within several domains of a retail organisation is a plus.
  • Experience in the (para)pharmaceutical sector is a plus.
  • You can use your common sense and logic to find a solution or an explanation for a problem.
  • You are assertive and want to go to the bottom of things to understand and explain.
  • You are bilingual English/French, knowledge of Dutch is a plus.
  • You are assertive and have good oral and written skills.
  • You are conscient and systematic. You can work on your own and show initiative to deal with unexpected events.
  • You are enthusiastic and like to learn a lot and have a strong desire to participate to the growth and success of the group.

Langue

Bilingual French/English, knowledge of Dutch is a plus.

Offre

  • Location: Nivelles
  • Dynamical and fast evolving organisation.
  • Full time permanent contract.
  • The opportunity to participate actively to the creation of a new concept and to a mid-size company in full expansion.
  • A competitive salary in relation with your past experiences and responsibilities.
  • Result driven management with a lot of room for personal initiative.

  • Publiée le:jeu. 18 février 2021
  • Lieu: Nivelles
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